FAQ's

Frequently Asked Questions (FAQ)

At Shugga Sistah Online, we believe every woman deserves to feel fierce, fabulous, and informed—no matter her style. Whether you're bold and trendy, classic and elegant, or effortlessly chic, our store is designed for all styles of women who love quality, affordability, and confidence in every purchase.

Now, let's answer your most common questions!

What is Shugga Sistah Online?
Shugga Sistah Online is a one-stop online store that caters to all women of all styles and ages. We offer a wide range of fashion, beauty, wigs, skincare, accessories, home essentials, and more, ensuring every woman finds something to express her unique personality. Whether you’re looking for trendy statement pieces, timeless classics, or everyday essentials, we’ve got you covered!

Where do you ship to?
We currently ship across South Africa, with plans to expand to other African countries soon. Stay tuned!

How long does shipping take?
Orders are processed within 24-48 hours, and delivery takes 3-7 business days depending on your location.

How much is the shipping fee?
Shipping fees vary based on your location and order size. The final shipping cost will be calculated at checkout.

Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email or WhatsApp to monitor your delivery.

What payment methods do you accept?
We accept debit/credit cards, EFT payments, and mobile wallet payments. We are also in the process of setting up PayFast, Paystack, and Google Pay to give you more flexible payment options. Secure checkout is guaranteed.

Do you offer returns and exchanges?
Yes! We allow returns/exchanges within 7 days of delivery, provided the item is unused and in original packaging. See our Return Policy for details.

Are your wigs and hair products made from real human hair?
We offer both 100% human hair wigs and high-quality synthetic options. Product details specify the type of hair used.

How can I contact customer support?
You can reach us via WhatsApp, email, or social media DMs. We respond within 24 hours.

Do you offer discounts or promotions?
Yes! We regularly run exclusive discounts. Join our WhatsApp group or follow us on Facebook for the latest deals!